Effective Date: January 2025
At Bylines Studio Outdoor Design ("we," "us," or "our"), we are committed to ensuring a seamless experience for customers purchasing digital products and design service packages from our website. This Digital Delivery Policy outlines the process for delivering these offerings to you.
1. Delivery Time
1.1 Digital Products: Digital products are typically delivered immediately after the successful completion of your purchase. In rare cases, delivery may take up to 24 hours due to technical or processing delays.
1.2 Design Service Packages: Design service packages are delivered digitally but require additional processing and customization time. Delivery timelines will be communicated during the project initiation phase and may vary depending on the scope of the project.
2. Delivery Method
2.1 Digital Products: Once your payment is confirmed, you will receive:
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An email with a link to download your digital product.
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Alternatively, access to the product via your customer account on our website.
2.2 Design Service Packages: Completed design service packages will be delivered via email or through a secure file-sharing platform. Clients will receive a notification when their deliverables are ready for download.
Please ensure that the email address you provide during checkout or consultation is accurate to avoid any delivery issues.
3. Access and Download Limitations
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Download links for digital products are valid for 30 days from the date of purchase.
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Products may be subject to a limited number of downloads (e.g., 1 download).
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It is your responsibility to save and back up the files upon download.
4. Failed Delivery
If you do not receive your digital product or design service package within the expected timeframe:
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Check your spam or junk email folder.
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Ensure that your payment was successfully processed.
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Contact us at camille@bylinesstudio.com with your order or project details, and we will assist you promptly.
5. Technical Requirements
Please ensure that your device meets the following requirements to access and use the digital products and design service packages:
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PDF reader, Google Docs, Google Slides, Microsoft Excel, Canva, and PowerPoint.
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Reliable internet access for downloading files.
6. Support
If you encounter any issues with your digital product or design service package, please contact us at:
Email: camille@bylinesstudio.com
Phone: 619-650-0393
Our support team is available to help resolve any problems or provide guidance on accessing your purchase or project deliverables.
Thank you for choosing Bylines Studio Outdoor Design!
