Effective Date: January 2025
At Bylines Studio Outdoor Design ("we," "us," or "our"), we strive to ensure customer satisfaction with all our digital products and design service packages. However, due to the nature of our offerings, we have specific refund policies in place, outlined below.
1. Digital Products
All sales of digital products are final. We do not offer refunds for digital downloads once the product has been accessed or delivered, except in the following cases:
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The product was not delivered as described.
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There was a technical issue that prevented access to the product, and the issue could not be resolved.
If you encounter any problems with a digital product, please contact us at camille@bylinesstudio.com with your order details, and we will assist you promptly.
2. Design Service Packages
Refunds for design service packages are assessed on a case-by-case basis.
2.1 Deposits: Deposits for design service packages are non-refundable, as they secure your spot in our schedule and account for the time and effort invested in project initiation.
2.2 Partial Refunds: If you are dissatisfied with the design services provided, you may be eligible for a partial refund based on the work completed at the time of the request. Requests for refunds must be made in writing and sent to camille@bylinesstudio.com. Refund eligibility will depend on the following factors:
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The stage of project completion.
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The amount of time and resources already invested in the project.
3. Process for Requesting Refunds
To request a refund, please email camille@bylinesstudio.com with the following information:
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Your name.
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Order or project details.
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A detailed explanation of the issue.
We will review your request and respond within 5-7 business days. If a refund is approved, it will be processed to the original payment method within 10 business days.
4. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
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Change of mind after purchase.
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Failure to use the purchased digital product or services.
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Dissatisfaction arising from circumstances outside our control (e.g., incorrect client-provided information).
5. Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: camille@bylinesstudio.com
Phone: 619-650-0393
We are here to help and ensure you have a positive experience with Bylines Studio Outdoor Design.
